Decision Making from Website Satisfaction and Measurement

Understanding satisfaction is one of those measurements that provides insight into what you are doing right, but also what you are doing wrong in your online experience for different audiences. This goes for websites or apps that include shopping carts, services, or mainly information only. This post is the first lead off from the 6 elements of measurement discussed last week and will be a deep dive into this element


There have been many attempts to start this blog - and many names - over the past few years. Call it a crisis of confidence combined with a busy schedule and perhaps the inability to answer the question - does the world need another blog?